Date of Last Update: May 2018

http://www.diptyqueparis.com (Site) is a site operated by Diptyque SAS, a company registered in Paris with company number 612 043 331 whose registered office is located at 34 boulevard Saint Germain 75005 Paris ("Diptyque", "we", "us" or "our").

These terms of use (together with the documents referred to in it) tells you the terms on which you may make use of the Site, whether as a guest or a registered user. Use of our Site includes accessing, browsing, or registering to use our Site.
Please read these terms of use carefully before you start to use our Site, as these will apply to your use of our Site. We recommend that you print a copy of this for future reference.

We also like to interact with you on third party sites where we post content or invite your feedback, such as Facebook, Twitter, Instagram and YouTube (Third Party Sites). We do not control these Third Party Sites and these terms of use do not apply to companies that Diptyque does not own or control, or to the actions of people that Diptyque does not employ or manage. You should always check the terms of use posted on Third Party Sites.

By using our Site, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms of use, you must not use our Site.

Ownership Of Rights

All rights, including copyright, and moral rights, in this Site are owned by or licensed to diptyque. Any use of this Site or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without our permission. You may not modify, delete, distribute or post anything on this Site for any purpose.

Accuracy of content

The packaging may vary from that shown. The weights and dimensions are approximate only. We have made every effort to display as accurately as possible the colour of the products that appear on the Site. However, as the actual colours you see will depend on your personal computer equipment, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the merchandise on delivery. To the extent permitted by applicable law, diptyque disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this Site. We are not responsible for the content of any off-website pages or any other websites linked to or from this Site. Links appearing on this Site are for your convenience only and are not an endorsement by us of the content, products, services or suppliers connected therewith. We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this Site, in any off-website or in any linked websites.

Damage to your computer

Diptyque makes every effort to ensure that this Site is free from viruses or defects. However, we cannot guarantee that your use of this Site or any websites accessible through it won't cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the Site and screen out anything that may damage it. diptyque will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this Site.

Limitation of liability

The provisions of this clause 5 relate to the use of this Site only and do not affect the statutory rights of consumers or any other rights granted by us in connection with the purchase of our goods on this Site (including under the Diptyque SAS General Terms and Conditions for Online Product Sales).

Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by French law.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our Site or any content on it, whether express or implied.

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
- use of, or inability to use, our Site; or
- use of or reliance on any content displayed on our Site.

If you are a business user, please note that in particular, we will not be liable for:
- loss of profits, sales, business, or revenue;
- business interruption;
- loss of anticipated savings;
- loss of business opportunity, goodwill or reputation; or
- any indirect or consequential loss or damage.

If you are a consumer user, please note that we only provide our Site for domestic and private use. You agree not to use our Site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

Prohibited uses

You may use our Site only for lawful purposes. You may not use our Site: In any way that breaches any applicable local, national or international law or regulation. In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards set out below.
To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

You also agree:
- Not to reproduce, duplicate, copy or re-sell any part of our Site in contravention of the provisions of these terms of use.
- Not to access without authority, interfere with, damage or disrupt:
 -any part of our Site;
 -any equipment or network on which our Site is stored;
 -any software used in the provision of our Site; or
 -any equipment or network or software owned or used by any third party.

You agree to defend, indemnify and hold us harmless for any loss, damages or costs, including reasonable solicitors' fees, resulting from any third-party claim, action, or demand resulting from your unlawful use of the Site. You also agree to indemnify us for any loss, damages, or costs, including reasonable attorneys' fees, resulting from your use of software robots, spiders, crawlers, or similar data gathering and extraction tools, or any other action you take that imposes an unreasonable burden or load on our infrastructure.

Submission of Information

We welcome your enquiries or feedback on the merchandise you use or might like to purchase. However, it is our policy to decline any unsolicited suggestions or ideas. Any enquiries, feedback, suggestions, ideas or other information you provide to us ('information') will be treated as non-confidential and non-proprietary. Subject to our privacy policy, by providing us with any such unsolicited information you hereby grant diptyque a non-exclusive and royalty-free right to use, reproduce, modify, adapt, publish, sell, assign, translate, transfer, sub-license, create derivative works from, distribute and display the information in any form, media or technology and whether alone or as part of other works. You also agree that your information may not be returned and we may use your information and any ideas, concepts or know-how contained therein, for any purpose.

Furthermore, if you send us any such information you represent and warrant that you own or otherwise are entitled to any and all rights to the information and that your information does not contain or constitute software viruses, commercial solicitation, chain letters, mass mailings or 'spam' in any form. You may not impersonate any person or entity or use any false email address or otherwise mislead diptyque as to the origin of the information submitted and you agree to indemnify diptyque and hold diptyque harmless from and against any claims arising from your claims and/or any third party´s claims to any rights in any such information.

Intellectual Property

The trade marks, logos and service marks, and designs ("Intellectual Property") displayed on our Site are the registered and unregistered marks or designs of Diptyque, our affiliates, our licensors and/or our suppliers held, inter alia, in the EU, UK, USA, China, Japan, Hong Kong, Korea, and other countries and are protected by French and international trade mark laws. Except in connection with placing an order for merchandise or as required by applicable law, you may not use, reproduce, duplicate, copy, sell, resell, access, modify or otherwise exploit our Intellectual Property or that of our suppliers without our or their prior written consent.

Mobile services

If you access this Site via your mobile phone, we do not currently charge for this access. Please be aware that your carrier's normal rates and fees, such as text messaging fees or data charges, will still apply.

User generated material

By submitting ideas, designs, customizations, creative concepts, or any other information ("User Generated Material") to this Site (or to our accounts on any Third Party Sites), you understand that this may sometimes qualify as giving rise to ownership of intellectual property rights. You accept and agree that you assign all ownership of any potential intellectual property rights and other rights in the User Generated Material to Diptyque. To the extent such transfer is not valid, and subject to Article 121-1 of the French Intellectual Property Code, you grant Diptyque, by submitting the User Generated Material to this Site, a worldwide, non-exclusive, fully paid, perpetual, royalty free license to use, including but not limited to a right to copy, modify, publicly display, distribute and to sublicense (all or parts of), the User Generated Material for any purposes as it deems fit, including but not limited to, developing, manufacturing and marketing products and services and creating, modifying or improving this Site or other products or services both online and offline.

All User Generated Material shall be deemed to be non-confidential. Subject to Article 121-1 of the French Intellectual Property Code, Diptyque shall be entitled to use or disclose the User Generated Material in any manner whatsoever, without liability or notice to you. You acknowledge and agree that you shall have no claim against Diptyque or any other party should any User Generated Material created, posted or sent by you be used in the above sense by Diptyque or any part of its group.

You warrant that:
- any User Generated Material is generated by yourself;
- any User Generated Material is not, and does not contain, material which is offensive, abusive, pornographic, defamatory, blasphemous or unlawful, and does not infringe, or potentially infringe, the rights of a third party or any applicable law including, in particular, any intellectual property rights;
- any User Generated Material is original and is not copied in whole or in part from any third party;
- any User Generated Material does not contain or constitute software viruses, commercial solicitation, chain letters, mass mailings or 'spam' in any form; and
- you will not impersonate any person or entity or use any false email address or otherwise mislead us as to the origin of any User Generated Material submitted, and you agree to indemnify us and hold us harmless from and against any claims arising from your claims and/or any third party claims to any rights in any User Generated Material.

You agree that Diptyque:
- does not, and has no obligation to, review the User Generated Material;
- is not in any manner responsible for User Generated Material;
- does not guarantee the accuracy, integrity or quality of User Generated Material; and
- cannot assure that harmful, inaccurate, deceptive, offensive, threatening, defamatory, unlawful or otherwise objectionable User Generated Material will not appear on this Site.

Notwithstanding the foregoing, Diptyque reserves the right to moderate all User Generated Material, and to decline the submission of, or remove any User Generated Material in its absolute discretion, for example because it infringes the intellectual property rights of a third party, because the content is inappropriate, obscene, or abusive, or for any other reason. Diptyque is under no obligation to inform you of the reasons for such intervention.

Non-waiver

No failure to exercise and no delay on the part of Diptyque in exercising any right, remedy, power or privilege of Diptyque under these terms & conditions and no course of dealing between us shall be construed or operate as a waiver, nor shall any single or partial exercise of any right, remedy, power or privilege preclude any other or further exercise thereof or the exercise of any other right, remedy, power or privilege on the part of Diptyque.

Transfer of rights

We may transfer our rights and obligations under this Terms of Use to another organisation, and we will always notify you in writing if this happens, but this will not affect your rights or your obligations under this Terms of Use. You may only transfer your rights or obligations under this Terms of Use to another person if we agree in writing.

Other legal notices/ policies

Additional policies, including but not limited to the following, also form part of these Website Terms of Use and should be read carefully:
- Privacy Policy (relating in particular to the collection and processing of your personal data in the framework of the use by yourself of our Site);
- Cookie Policy;
- Terms & Conditions for Online Sales;
- Returns Policy.

Your statutory rights are not affected.

Questions

If you have any questions regarding these terms of use please contact us by email at customerserviceeurope@diptyqueparis.com or call us on +33 (0)1 56 81 17 00, or write to us at Service Clients, Diptyque SAS, 5 avenue de l'Opéra 75001 Paris.

Changes to legal notices

We reserve the right to change these terms & conditions from time to time and we encourage you to review them as often as possible. Any changes are effective immediately upon posting to the Site.

Law, jurisdiction and language

This Site, any content contained herein and any contracts entered into as a result of usage of this Site are governed by French law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of Paris, France. All contracts are concluded in French.

Date of Last Update: April 2018

Welcome to the Diptyque SAS website (the "Diptyque SAS Site" or the "Site").

By placing an order with Diptyque ("Diptyque", "we", "us" or "our") for products which are sold on the Site ("Products") you will be deemed to have read, understood and agreed to these T&Cs ("T&Cs"). Please read these T&Cs carefully and, if you are unhappy with any aspect, you should contact one of our customer service advisors before placing an order with us.

We amend these T&Cs from time to time. Please look at the top of this page to see when these T&Cs were last updated. Every time you order Products from us, the T&Cs in force at the time of your order will apply to the contract between you and us. If we have to revise these T&Cs and this has a material impact on your order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the contract if you are not happy with the changes.

About Diptyque

All sales on this Site are made by Diptyque SAS, a company registered in Paris with company number 612 043 331, VAT number FR 30 612 043 331, whose registered office is located at 34 boulevard Saint Germain 75005 Paris.

Other Policies

Additional policies, including but not limited to the following (which can be accessed by clicking on the link below), also form part of these T&Cs and should be read carefully before placing an order:

- Privacy Policy (relating in particular to the collection and processing of your personal data in the framework of the purchase by yourself of products on our Site);
- Cookie Policy;
- Website Terms of Use; and
- Candle Care Guidelines.

Eligibility

In order to make a purchase through the Site or to use some of the services or features made available to you on our Site you will be required to register. When you register, you will be required to provide information about yourself including, but not limited to, your name, telephone number and email address, which is true, accurate, current and complete in all respects.

Should any of your registration information change in future you are required to amend your personal online account immediately. We may change registration requirements from time to time. Furthermore, when ordering items, you will be required to provide payment details and you represent and warrant that the payment details you provide on ordering are both valid and correct and you confirm that you are the person referred to in the billing information provided.

Pricing Policy

We have taken great care in the preparation of the content of this website, in particular to ensure that the details, descriptions and prices quoted are correct at the time of publishing. However, we will only accept orders if there are no material errors in the description of the Products or its price as advertised on this website. All prices are displayed including VAT and exclusive of delivery charges. The total cost of your order is the price of the Products ordered plus VAT at the current rate and delivery charges as set out during the checkout process. We do not charge your credit or debit card until we dispatch your order. Items in your Shopping Bag will always reflect the most recent price displayed on the item's Products detail page.

Please note that no VAT exemption will be granted for online orders. We invite you to contact us for any complementary information.

Availability

All Products are subject to availability. Validly stated prices on our website remain in effect for so long as the Products is available or as otherwise stated on our website. We will inform you as soon as possible if the Products you have ordered are not available.

Ordering Errors

You are able to correct errors on your order up to the point at which you click on 'submit order' on the final page of our ordering process.

Acknowledgement And Acceptance Of Your Order

We will notify you by email as soon as possible to acknowledge receipt of your order and to provide you with an order number. If we are unable to fulfil your order following this acknowledgement, we will contact you by email or telephone advising you of this. We will confirm acceptance of your order by sending you an e-mail that confirms that the Products have been dispatched ("Dispatch Confirmation"). A legally binding contract between us will be formed when we send you the Dispatch Confirmation (or, in the unlikely event that a Dispatch Confirmation is not sent due to a processing error, when we dispatch the Products to you) ("Contract"). If you require any information concerning your order please email us at customerserviceeurope@diptyqueparis.com quoting your order number. We may not accept your order if an item you have ordered is out of stock, if we have identified a Product error or if we are unable to obtain authorization for your payment.

Pre-order

In the case of a stock shortage or refused payment authorisation by banking institutions, Diptyque reserves the right to cancel or suspend any pre-order until its shipment.

Delivery

Deliveries can be made within :

• Austria

• Belgium

• Bulgaria

• Cyprus

• Croatia

• Czech Republic 

• Denmark

• Finland (except for the Aland Islands)

• Germany

• Greece

• Hungary

• Ireland

• Italy

• Lithuania

• Luxembourg

• Malta

• Netherlands

• Poland

• Portugal

• Slovakia 

• Slovenia 

• Spain (except for the Balearic Islands and the Canary Islands)

• Sweden

• Estonia
• Latvia
• Romania

If you have a question about delivery outside of these quoted countries we will advise you if you call our customer services team on +33 (0)1 56 81 17 00. We will deliver the Products in accordance with the delivery option selected by you. Whenever referred to, working days exclude Saturday, Sunday and public holidays. Upon delivery of the Products to you, we will provide you with sufficient information to enable you to exercise your statutory right of cancellation and address any intended cancellation to the correct addressee or to return your Products. For further information please see the returns and the cancellation right sections within these terms and conditions. When offered, free delivery applies to Standard delivery only; next day, express and international delivery options are excluded from this offer. We will endeavour to deliver all orders will be within 3-8 working days as from the day of the Contract.

Inspection

You should inspect the Products upon receipt and check that everything specified on the delivery note is included. You will be deemed to have accepted the order unless you notify us (and return the Products in accordance with your cancellation rights or other statutory rights (as referred to at clauses 12 and 13 below)).

Payment

Payment can be made by any of the following methods: Visa, Mastercard, American Express, Paypal, WeChat Pay and Apple Pay. Payment will be debited and cleared from your account at the point at which your order is dispatched. You confirm that the credit or debit card being used is yours. Please note that all credit/debit cardholders are subject to validation checks and authorization by the issuer of the card. If the issuer of your payment card refuses to pay or does not for any reason authorize payment to Diptyque, we will not be liable for any delay or non-delivery of Products. We retain the legal ownership of all Products until full payment has been made by you and received by us and legal ownership of the Products will immediately transfer back to us if we refund any payment for the Products to you. Risk in the Products transfers to you upon delivery.

Your Cancellation Rights

As you are a consumer, you have a legal right to cancel a Contract within 30 days as from the delivery date of the Products. This means that during the relevant period if you change your mind or decide for any other reason that you do not want to keep a Product, you can notify us of your decision to cancel the Contract and receive a refund.

Your right to return Products applies to Products on sale. Your right to return Products does not apply to Products
- made to your specification; or
- which have been clearly personalised or
- which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly or
- where sealed Products have been supplied which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery.

To cancel a Contract, you just need to let us know that you have decided to cancel. The easiest way to do this is to complete the Cancellation Form which can be accessed by e-mailing us at customerserviceeurope@diptyqueparis.com or contact our Customer Services team by post to:
Service Clients, Diptyque SAS, 5, avenue de l'Opéra, 75001 Paris.
If you are e-mailing us or writing to us please include details of your order to help us to identify it. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you send us the e-mail or post the letter to us. If you cancel your Contract within 30 days as from the delivery date of the Products:
- Then you must return it to us without undue delay (in the original product packaging and unopened) and in any event not later than 14 days after the day on which you let us know that you wish to cancel the Contract;
' Products should be returned to the following address Service Clients, Diptyque SAS, 5, avenue de l'Opéra, 75001 Paris;
- Customers wishing to return fragrance Products should have regard to any labelling and packaging guidelines produced by the national Post or any other courier that is used;
- If sending by post we recommend you obtain proof of postage as we do not accept responsibility for items lost in transit;
- We will refund you the price you paid for the Products, although, as permitted by law, please note we may reduce your refund to reflect any reduction in the value of the Products, if this has been caused by your handling them in an inappropriate way.
- We will refund any delivery costs you have paid in accordance with our Refund Policy.
- We will refund you the price you paid for the Products, although, as permitted by law, please note we may reduce your refund to reflect any reduction in the value of the Products, if this has been caused by your handling them in an inappropriate way. We will refund any delivery costs you have paid in accordance with our Refund Policy. We will make any refunds due to you as soon as possible and in any event within 14 days after the day we receive the notification that you cancelled the Contract. We will refund you on the credit card or debit card used by you to pay. If you used vouchers to pay for the Products we may refund you in vouchers. If you cancel your order but do not send off such Products to us within 14 working days of notifying us of cancellation, we shall be entitled to withhold payment of any refund.

Your other statutory rights to return Products

We are committed to delivering you Products that conform to those you ordered. As a consumer, you have legal rights in case the Products are defective or do not conform to their description. In particular, we are subject to the terms of the statutory warranties under Articles L. 217-4, L. 217-5 and L. 217-12 of the French Consumer Code and Articles 1641 and 1648 of the French Civil Code.

These rights (which are summarized in general terms below) do not affect your right to choose to return the Products and to obtain refund under Article 11 above or to rely on any other provision hereof. If the Products are not compliant, you can refuse them upon delivery or send them back in their original packaging, indicating the reason for refusal on the delivery order or on the invoice. We will bear the costs related thereto. You may request that the Products be repaired or request a new delivery compliant with your order. If repair and replacement are not possible, you may request the cancellation of the Contract and refund of the amounts paid, or alternatively you may keep the Products and request a reduction of their price. You can send your request by email to customerserviceeurope@diptyqueparis.com or by registered letter with acknowledgment of receipt to the following address: Diptyque, Service Clients 5, avenue de l'Opéra 75001 Paris We will respond as soon as possible.

Under certain conditions, you may in accordance with the law bring a warranty action against hidden defects, or call on a potential commercial warranty applicable to your order. However, we cannot be held liable if the breach of the Contract or its improper performance is due to an action on your part, to an unforeseeable and insurmountable event attributable to a person outside the scope of the Contract (our service providers are not considered as such), or to a case of force majeure.

Our liability for loss or damage suffered by you

We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors.

We only supply Products for domestic and private use. You agree not to use the Products for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

Questions and Complaints

If you have any questions about these T&Cs or wish to contact us to complain about any matter in regard to the Products, please email us at customerserviceeurope@diptyqueparis.com or write to us at: Service Clients, Diptyque SAS, 5, avenue de l'Opéra 75001 Paris

If after contacting us and following our complaints procedure you still feel that your complaint has not been resolved satisfactorily, you may resort to the free services of a mediator by application of Article L.152-1 of the Consumer Code. You may also access the Online Dispute Resolution platform.

Transfer of Rights

We may transfer our rights and obligations under these Terms and Conditions to another organisation, and we will always notify you in writing if this happens, but this will not affect your rights or our obligations under these Terms and Conditions. You may only transfer your rights or your obligations under these Terms and Conditions to another person if we agree in writing.

Law, Jurisdiction And Language

This Site, any content contained herein and any contracts entered into as a result of usage of this Site are governed by French law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of Paris, France. All contracts are concluded in French.

This document has been translated into English purely for your convenience.

Date of Last Update: September 2019

Welcome to https://www.diptyqueparis.com/ (Site), a site operated by Diptyque SAS, a company registered in Paris with company number 612 043 331, VAT number FR 30 612 043 331 whose registered office is located at 34 boulevard Saint Germain 75005 Paris ("Diptyque", "we", "us" or "our").

Diptyque values its customers and respects their privacy. Any information we collect about you is held with the utmost care and security. Your visit to our Site and your use of any of the services or features we provide is subject to our terms and conditions of which this privacy policy is part. This policy (together with our terms of use, cookie policy and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting https://www.diptyqueparis.com/ you are accepting and consenting to the practices described in this policy.

We do not knowingly or intentionally collect any information from children under the age of 13. If you are under the age of 13 you may look at our Site but you may not make a purchase, register or submit any personal information to us. If we become aware that we have inadvertently received personal information from a visitor under the age of 13 on the Site, we will delete the information from our records.

For the purposes of the applicable data protection laws, personal data means any information relating to an identified or identifiable individual; an identifiable person being one who can be identified, directly or indirectly (e.g. name and first name, date of birth, etc.) (“Personal Data”) and the data controller is Diptyque SAS, a company registered in Paris with company number 612 043 331 whose registered office is located at 34 boulevard Saint Germain 75005 Paris.

This Privacy Policy applies to and forms part of the following policies, terms and forms (which can be accessed by clicking on the link below):

-        Cookie Policy;

-        Terms & Conditions for Online Sales;

-        Website Terms of Use;

-        Returns Policy.

1. Information we collect from you

1.1               Information you give us. You may give us information about you by filling in forms on our Site https://www.diptyqueparis.com/ or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our Site (which you must do if you would like to use some of the services and features we offer on our Site), subscribe to our service or place an order on our Site. This information may include your name, date of birth, cultural interests, gender, address, telephone number, email address and debit or card information (if you wish to place an order on our Site). When you register with us you can view your Personal Data in ‘My Account’. You can access ‘My Account’ directly to amend any personal details, for example if you change your address. If you forget your password, simply click on the ‘forgotten password’ link on the register or login page and an email containing your decrypted password will be sent to the email address you originally provided.

1.2               Information we collect about you. With regard to each of your visits to our Site we may automatically collect the following information:

• technical information, including the Internet Protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and

• information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our Site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

1.3               Information we receive from other sources. We may receive information about you if you use any of the other websites we (or any member or brand within our group) operate or other services we provide. In this case we will have informed you when we collected that data that it may be shared internally and combined with data collected on this Site.  We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.  

2. Cookies

Our Site uses cookies to distinguish you from other users of our Site. This helps us to provide you with a good experience when you browse our Site and also allows us to improve our Site. For detailed information on the cookies we use and the purposes for which we use them, please see our cookie policy.

3. Use made of your Personal Data

We use Personal Data held about you in the following ways:

3.1               Information you give to us. We will use this information in relation to:

(a)                Administration of our Site and performance of our contract with you: The information you give us is necessary to enable us to (i) fulfil your order (whether through purchase or promotion, including acknowledging your order and communicating with you if there is any issue regarding the fulfilment of your order); (ii) make sure your order is delivered correctly; (iii) maintain your account; (iv)accounting, billing, reporting and audit; (v) authentication and identity checks; (vi) credit, debit or other payment verification; (vii) debt collection; (viii) safety, security, health, training, legal and administrative purposes.

(b)               Providing customer service in pursuit of our legitimate interest as a retailer: We ask for your contact details, such as your email address and telephone number and order details to enable us to answer any questions you have about using our Site and to notify you about the status of your order and other customer care services such as identifying your requirements and shopping preferences. To provide those customer care services we may use your data for statistical and market analysis; case studies, research and development by us, or a third party we appoint as a data processor but in doing so your personal data will be anonymised for the use of it by these parties. They will not receive your name, address,  email address or telephone number.

(c)                Direct Marketing: We want to keep you up to date on our latest products, promotional offers and events in order to improve your shopping experience with us. We may use the information you provide and the information we collect about you to build a picture of your interests so that we may tailor our communications to you to ensure they are relevant and of interest to you and so that when you visit our site we can tailor your experience so that it is easier to shop with us.

Electronic Marketing. If you are an existing customer, we will only contact you by electronic means (email or text) about goods and services analogous to those which were the subject of a previous sale. Otherwise, we will contact you by electronic means only if you have explicitly consented to this. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have explicitly consented to this.

Other Marketing. We will only contact you by post or telephone only if you have consented to this.

Opt-out of Direct Marketing: you may at any time opt out of Electronic or Postal Marketing in the conditions set out under Sections 9 and 10 of this Privacy Policy.

(d)                Our service: To notify you about changes to our service.

(e)                Our Site: To ensure that content from our Site is presented in the most effective manner for you and for your computer, and so that we can enhance your experience of using our Site.

3.2               Personal Data we collect about you. We will use this information in relation to:

(a)                Administration of our Site: To administer our Site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes. We may collect information from visitors to our site and analyse it to build up a picture of how people use our Site. This helps us to improve the service we offer you.

(b)               Site improvement: To improve our Site to ensure that content is presented in the most effective manner for you and your computer

(c)                Providing customer service in pursuit of out legitimate interest as a retailer: The information we collect from you will allow us to (i) allow you to participate in interactive features of our service, when you choose to do so, (ii) measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you, and (iii) make suggestions and recommendations to you and other users of our Site about goods or services that may interest you or them.

(d)                Security of our Site: As part of our efforts to keep our Site safe and secure.

3.3               Personal Data we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).

4. Disclosure of your Personal Data – Recipients of your Personal Data

4.1               We may share your Personal Data with any member or brand within our Group Please visit www.manzanitacapital.com for more information on which members and brands constitute our Group. They may use the information in accordance with their privacy policies for purposes such as: financial reporting and analysis; strategic planning; the development of customer segmentation and metrics to provide a consistent view of our customer base; the creation of inspiring content and editorial features, and the development and sale of new products and collaborations to enhance your experience as a customer of Diptyque or other brands in the Group.

4.2               From time to time we retain the services of other carefully selected and monitored companies and individuals to perform functions on our behalf in connection with the successful operation and continuous improvement of this Site. These companies or individuals are appointed as data processors. We may share your information with selected third parties offering adequate personal data protection security levels including:

(a)                Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you (e.g. in order to process your order and maintain your account, including the authorisation and validation of credit or debit card transactions, the provision of delivery services, the analysis of data). These companies or individuals may be provided with access to your Personal Data in order to fulfil their function but may not use such information for any other purpose;

(b)               Advertisers and advertising networks we appoint to assist us and who require the data to select and serve relevant adverts to you on our behalf. Online retargeting is a form of online advertising that allows us and some of our advertising partners to show you advertising based on your browsing patterns and interactions with our websites. For example, when you have visited our website then moved to another site, you may start seeing our adverts displaying special offers or reminding you of the products you were browsing on our website. The technology behind these adverts is based on cookies. More information about how we use cookies and how you can, if you wish, turn off cookies is included in our Cookie Policy. This processing constitutes profiling under the GDPR. We process your personal data in this way as it is in our legitimate interest to offer you a personalised experience on our sites and to provide you with personalised advertising and marketing;

(c)                Analytics and search engine providers that assist us in the improvement and optimisation of our Site.

4.3               We do not provide your Personal Data to other companies or individuals for their marketing purposes unless you have indicated when you registered that you wish to receive information about other companies’ products, offers and services.

4.4               We may disclose your personal information to other third parties:

(a)                In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;

(b)               If Diptyque (or its parent company and its subsidiaries) or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets;

(c)                If we are under a duty to disclose or share your Personal Data in order to comply with any legal obligation, or in order to enforce or apply our terms of use  or terms and conditions of supply and other agreements; or to protect our rights, property, or safety (or the rights, property, safety of our customers, or others), your Personal Data will be transferred. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

5. Where we store and process your Personal Data – Transfers – Security

5.1               The data that we collect from you may be transferred to, and stored at, a destination outside of the country in which it was originally collected. This may include transfers outside of the European Economic Area (EEA) (including to the USA). The reason for this transfer is that some of the operations we need managed in order to complete our contract with you are located outside of the EEA, for instance, Personal Data may be processed by staff working outside of the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your Personal Data, you agree to this transfer, storing or processing.

5.2               If we transfer Personal Data to a country outside the EEA, we will provide appropriate safeguards by applying one of the following transfer solutions:  

(a)                The receiving party of the data is located in a country recognised by the European Commission as offering an adequate level of data protection as set out by the European Commission pursuant to the Directive 95/46/EC /the General Data Protection Regulation (including certification to the Privacy Shield for entities located in the US); or

(b)               The receiving party of the data has agreed to process these data in accordance with the “Standard Contractual Clauses” for data controllers or data processors approved by the European Commission;

(c)                We have Binding Corporate Rules in place with the receiving party that are compliant with the applicable legislation.

5.3               We use the latest strong encryption technology to ensure that all transactional information is protected to the highest standard. Transactional information includes any credit or debit card details, your personal contact information, together with any other names and addresses you provide when you place an order for delivery to another address, and your purchasing history. If you have given your consent prior to entering the details required for the ordering process, our Site will retain your diptyque account details such as your name, address, email address and purchasing history. Each time you log into your diptyque account to create a new order you must re-enter your credit card details. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

5.4               Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your Personal Data, we cannot guarantee the security of your data transmitted to our Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

6. Rights of Data Subjects

As a data subject and in accordance with applicable laws you have the right to the following:

• A right of access to a copy of the information comprised in the Personal Data we hold about you;

• A right to object to processing that is likely to cause or is causing damage or distress;

• A right to prevent processing for direct marketing;

• A right to have inaccurate personal data rectified, locked, erased or destroyed; and

• A right to claim compensation for damages caused by a breach of applicable laws.

7. Data Retention and Destruction

We store data for as long as it is necessary to provide the products and services to you and others and so long as we are legally required to do so. Information associated with your account will be kept until your account is deleted, unless we no longer need the data to provide products and services, or until any legal requirements to keep it no longer exists. When we no longer need personal data, we securely delete and destroy it.

8. Third party websites

Our Site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any Personal Data to these websites.

9. Email and SMS Opt-Out

You can at any time tell us not to send you marketing communications (i) by email by clicking on the unsubscribe link within the marketing emails you receive from us or (ii) by SMS by following the “STOP” instructions provided with the message. If you have registered with us, you may also opt out of receiving marketing emails and/or SMS by logging onto your account and amending your preferences.

10. Postal Mail Opt-Out

You can ask us to stop sending you marketing communications by postal mail by following the instructions that may be included in a particular promotion. If you have registered with us, you may also opt out of receiving postal mail from us by logging onto your account and amending your preferences.

11. Accessing and Modifying your Personal Data

Applicable laws give you the right to access information held about you. Your right of access can be exercised in accordance with applicable laws. We will respond to your access request within one month, in accordance with the law. Subject to applicable law, you also have the right to update and correct inaccuracies in your Personal Data, and have the information blocked or deleted, as appropriate. You may change your Personal Data by accessing “My Account” or request to change or delete your Personal Data by sending an e-mail to customerserviceeurope@diptyqueparis.com or writing to us at:

Service Clients,

Diptyque,

5 avenue de l’Opéra,

75001 Paris

You may also lodge a complaint, or prevent your Personal Data from being used for purposes other than those for which it was originally collected by contacting us at the above email, postal addresses or phone number.

12. Right to erasure

Requests for the deletion or removal of your Personal Data, including information published or processed online, should be directed to customerserviceeurope@diptyqueparis.com.

13. Right to data portability

If you would like access to any Personal Data which you have provided to us in a machine-readable format, or if you would like your data to be transferred directly to another data controller, please direct your request to customerserviceeurope@diptyqueparis.com.

14. Retention policy

We will keep your Personal Data no longer than is necessary to achieve the purposes for which it was collected or no longer than is provided by law.

15. Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page. Please check back frequently to see any updates or changes to our privacy policy.

16. Contact

Questions, comments or requests regarding this privacy policy are welcomed and should be addressed to customerserviceeurope@diptyqueparis.com.  

If you feel that Diptyque has violated data protection legislation, you may file a complaint with the Data Protection Authority (“DPA”) as provided by law.

17. Non-waiver

No failure to exercise and no delay on the part of Diptyque in exercising any right, remedy, power or privilege of Diptyque under this privacy policy and no course of dealing between us shall be construed or operate as a waiver, nor shall any single or partial exercise of any right, remedy, power or privilege preclude any other or further exercise thereof or the exercise of any other right, remedy, power or privilege on the part of Diptyque.

18. Law, Jurisdiction and Language

This Site, any content contained herein and any contracts entered into as a result of usage of this Site are governed by French law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of Paris, France. All contracts are concluded in French.

Date of Last Update: September 2019

Welcome to the Diptyque SAS website (the "Site"), a website operated in the EU by Diptyque SAS, a company registered in Paris with company number 612 043 331, VAT number FR 30 612 043 331, whose registered office is located at 34 boulevard Saint Germain 75005 Paris.

 ("Diptyque”, "we", "us" or "our").

Our Site uses cookies to distinguish you from other Site users. This helps us to provide you with a good experience when you browse our Site; for example, it means that we can recognise your computer when you access the Site and log into your account with your user name and password. The use of cookies also allows us to improve our Site. By continuing to browse the Site, you are agreeing to our use of cookies.

Our Site uses functional, performance, marketing and personalisation cookies. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

We use the following cookies:

• Strictly necessary cookies. These are cookies that are required for the operation of our Site. They include, for example, cookies that enable you to log into secure areas of our Site or use the shopping cart.
• Analytical/performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our Site when they are using it. This helps us to improve the way our Site works, for example, by ensuring that users are finding what they are looking for easily.
• Functionality cookies. These are used to recognise you when you return to our Site. This enables us to personalise our content for you and remember your preferences.
• Targeting cookies. These record your visit to our Site, the pages you have visited and the links you have followed. We will use this information to make our Site more relevant to your interests. We may also share this information with third parties for this purpose.
• Interest-based advertising cookies: You will have noticed, when visiting other websites, that you are shown adverts for products you may wish to buy. Like many businesses, we place adverts for our products on a range of our partners’ websites. However, to try and ensure that the adverts you see are relevant to you, we use cookies to collect information about the types of things that interest you, for example websites you visit and your geographic location. Having these cookies does not increase the number of adverts you will be shown, but simply makes the adverts you see more relevant. In addition, they limit the number of times you see an advertisement, as well as helping us measure the effectiveness of our advertising campaigns.

Our current list of cookies are as follows:

Essential Cookies

Necessary cookies enable core functionality of the website. Without these cookies the website cannot function properly. They help to make a website usable by enabling basic functionality.

List of cookies the Essential group collects

Marketing Cookies

Marketing cookies are used to track and collect visitors actions on the website. Cookies store user data and behaviour information, which allows advertising services to target more audience groups. Also more customized user experience can be provided according to collected information.

List of cookies the Marketing group collects

Google Analytics

A set of cookies to collect information and report about website usage statistics without personally identifying individual visitors to Google.

List of cookies the Google Analytics group collects

You can manage your cookie settings here. 

Please note that third parties (including, for example, providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies. Our current list of third parties who use cookies are as follows:

• Google Analytics

These cookies are used to collect information about how visitors use our website. The data is collected anonymously and reports are compiled including number of visitors, time on page, and what pages were visited. For more information on the Google privacy law please click the following link https://policies.google.com/privacy A user-ID will be assigned to logged in users, which allows for anonymised website tracking across multiple devices (table, desktop, mobile, etc.). No personally identifiable data is collected or connected to the user-ID and you can opt out by using the following tool https://tools.google.com/dlpage/gaoptout

• Facebook

This Cookie is placed by Facebook. It enables us to measure, optimize and build audiences for advertising campaigns served on Facebook. It enables us to see how our users move between devices when accessing web site and Facebook, to ensure that our Facebook advertising is seen by our users most likely to be interested in such advertising by analyzing which content a user has viewed and interacted with on the website.
For more information please visit the link below. https://www.facebook.com/policies/cookies

• Hotjar

Hotjar is a tool that aggregates data on how visitors to our site are using it. Hotjar uses cookies to collect non-personal information. Examples of the type of information collected include, but is not limited to, pages visited, how pages are used and interacted with, type of device and browser used and the country you are in.
For more information on Hotjar, how it collects data, what data it collects and how to opt out of it collecting your information please read Hotjar's own privacy policy: https://www.hotjar.com/privacy

• Bing

Bing allows us to build lists of users who have searched for certain terms and clicked on results using their search engines, so that we can target our advertising more effectively. For more information and how you can opt out please visit:  https://account.microsoft.com/privacy/ad-settings/

• New Relic

New Relic allows us to monitor the website using metrics including loading times, and error rates. We use these metrics to improve your experience on our website.

For more information please visit: https://newrelic.com/termsandconditions/privacy

• Vimeo

Vimeo is an online video platform that allows us to integrate video content on our website and offer an interactive user experience. Vimeo cookies provide us with statistics about video viewings.

For more information, please visit : https://vimeo.com/privacy

If you want to know more about how cookies work and how to manage or delete them, visit the World Wide Web Consortium's website (or, for third party cookies, visit https://www.youronlinechoices.com.

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies (which is usually found in the 'Edit' menu). If you have disabled JavaScript you will not be able to use this Site. If you use your browser settings to block cookies (including essential cookies) you may not be able to access all or parts of our Site.  

Except for essential cookies, all cookies will expire after 2 years.